Based on the users' reviews, here are three cons and three pros of the Hotel Service app: **Cons:** 1. Limited functionality, users expect more features and customization options. "It's very basic, needs more features." 2. Technical issues, users experience app crashes and slow loading. "The app keeps crashing, very frustrating." 3. Lack of customer support, users struggle to get help and resolve issues. "No reply to emails, no phone number to call." **Pros:** 1. Convenient booking process, users appreciate ease of use. "Love the simplicity of booking a hotel room." 2. User-friendly interface, users praise the app's clean design and navigation. "Very intuitive, easy to navigate." 3. Accurate hotel information, users find the app's hotel details helpful. "Hotel descriptions are accurate, nice to know what to expect."